Bula! A chaotic scene greeted us at arrival – the check-in area was already jam packed with guests. One lady complained loudly, “Why did no one tell me my room was ready? I was just sitting there the whole time!” to the sympathetic apologies a front desk agent. Meanwhile another agent, clearly uncomfortable with the situation, motioned for us to go to another counter.
Although a complementary room upgrade wasn’t available, the agent kindly offered us an additional FJD$50 (A$30) hotel credit on top of the FJD$100 included in my package. A porter gave us a brief tour of resort facilities before taking us to our room. He also proactively helped us arrange a check-out time and booked a taxi.
The resort is located in Denarau Island, 20 minutes from Nadi International Airport (FJD$30 by taxi). It first opened in 2017 and is one of eight luxury resorts on the island. It’s basically a long line of villas stretching 2.5km along the coast. The main pool, restaurant and shops are located in the center. A new, adults-only area (pool, restaurant, gym, conference, spa) is located about 1km on the right side. Transport is provided by a ‘Bula Express’ hop-on hop-off electric cart.
A few weeks back Hilton had a Winter Sale. I was able to book a two night package at FJD$413 (A$255) per night with FJD$100 hotel credit included.
As a Hilton Honors Diamond member, I received:
- FJD$50 resort credit for use anywhere within the resort.
- Fresh fruits and cookies welcome gift.
- Complementary buffet breakfast every morning.
- Complementary premium WiFi.
- Discounts on shopping and spa facilities.
- Extended check-out at 12.30pm.
The room was clean and well-lit. Wooden furniture dominate the interior. Sliding doors connect the bedroom and bathroom. Traditional wooden carvings hang on the walls. An ottoman replaces the traditional work desk. The ground lamp wasn’t working – I assumed a broken light bulb.
Fresh fruits and cookies awaited us.
The room had a beach view, which as fantastic.
Slippers are provided in the room. Bathroom amenities are standard Peter Thomas Roth. Dental kits are available on request. One thing to note is mosquitoes can occasionally get in the room – it’s best to prepare repellent beforehand.
I then noticed there was no hot water in the shower. I’m OK with non-functional lamps, but definitely can’t go without hot water. The technician came and literally took the hot tap off the wall to make some adjustments with a screwdriver. Judging by the speed, it certainly wasn’t the first time he fixed this. The same technician also found there was nothing wrong with the light bulb – the lamp itself was broken, and offered to replace it the next day.
WIFI had good speeds – seemingly capped at 15mbps like many Hilton hotels.
This is where the resort really shines. The two separate entertainment areas provide something for everyone. The water is nice and warm in both pools and there are plenty of seats and towels. Poolside bars, ice cream shops and even outdoor massage are readily available. Fees are quite reasonable at FJD$65 for a 30 minute massage. For the more adventurous, the beach is almost always empty and a variety of water activities can be organised at the front desk.
Hilton Fiji Beach Resort & Spa main pool
Hilton Fiji Beach Resort & Spa adults only pool
The 24/7 fitness room is well stocked. It was completely empty on the two occasions we visited.
The main restaurant Nuku provides all-day dining and also the in-room menu (with additional FJD$10 delivery fee). The food was reasonable, but not fantastic by any means. On the upside, delivery is available 24 hours a day, perfect for late night snacks and drinks – a necessity given the lack of an in-room minibar.
Hilton Fiji Beach Resort & Spa lunch – vegetable curry at Nuku
Breakfast is served from 6 – 11am and is done quite well. There is a surprisingly wide selection – consisting of hot foods, porridge, pastries, fruits, a salad bar, along with some Indian style dishes.
Hilton Fiji Resort and Spa is often booked out on weekends, and for good reason. The entertainment areas are fantastic. The resort definitely got it right by creating a separate adults-only area. The staff is also great, greeting guests with a cheerful ‘Bula!’ every time. My only complaint is that room fixtures are becoming dated and can be significantly improved by a proper renovation. Overall, a great resort for a relaxing holiday.
Serve and win: your opponent stands no chance on this tilted table!